FAQ

  1. How long are shipping times?

Your products will ship within 3 to 5 days of your order, and then take up to two weeks to reach your doorstep. Each product at Beauty Goddess has an estimated delivery time that you can find in the product description. 

  1. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it. Please note that we will need to evaluate and assess the fault before confirming a refund is within reason. 

  1. Can I cancel my order?

Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, we will require a return to our PO box, these details will be made available via email. 

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll review and action accordingly. 

  1. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll work with you to reach a happy outcome.